| Support Type | Contact Details | Notes |
|---|---|---|
| General Customer Care (Jio SIM Users) | 198 | Toll-free helpline for Jio mobile users (for complaints and service) |
| General Information Helpline | 1991 | Toll-free for Jio prepaid and postpaid plans, offers, and balance info |
| Other Network Users (calling from non-Jio number) | 1800 889 9999 | Toll-free number for non-Jio users to reach Jio customer care |
| Business / Enterprise Support | 1800 889 9333 | Dedicated support line for Jio Business customers |
| WhatsApp Support | +91 70007 70007 | Chat support for plans, recharges, and JioFiber queries |
| Email Support | care@jio.com | |
| For general service, billing, and account issues | ||
| Head Office Address | Reliance Jio Infocomm Ltd., Maker Chambers IV, Nariman Point, Mumbai – 400021, India | Registered corporate office |
How to Contact Jio Customer Care
If you have any service-related issue, you can call Jio customer care on 198 or 199 from your Jio number. Call 1860 893 3333 (toll-free) for plan info and general queries.
After calling, you can just follow the IVR followed by your concern option and speak with a customer care executive.
Services You Can Get Help With
Questions related to Jio prepaid and postpaid plans
JioFiber broadband support and installation
Mobile data-recharge and SIM activation problems
Help with Jio App and OTT subscriptions
Slow Speed / Network errors Troubleshooting
Why Call Jio Customer Care?
Jio Customer Care is very responsive and offers fast resolution and easy guidance for each user. Be it a billing/ recharging issue or a network concern, Jio is always prepared to help you out with everything, so that your connection is never weak or disrupted.