| Support Type | Contact Details | Notes |
|---|---|---|
| General Customer Service / Billing & Usage | 1-800-494-4000 | Representatives are available from 7 a.m. to 7 p.m., Monday–Friday |
| Report Outage / Electric or Gas Emergency | 1-800-841-4141 | Available 24 hours a day, 7 days a week |
| Gas-Only Emergency / Odor of Gas | 1-844-841-4151 | If you smell gas or suspect a leak |
| New Service (Electric / Gas) Requests | 1-800-454-4100 | Option 1 for electric, Option 2 for gas |
| Low-Income Customer Assistance Program | 1-800-774-7040 | For financial relief or aid programs |
Frequently Asked Question (FAQs)
PECO provides electric and natural gas service to homes and businesses in the Philadelphia region.
Your bill can be paid online through their site, establish recurring payments or use PECO's other payment options.
When you notice the outage, report it immediately using PECO's outage reporting system online or emergency phone contact. It continually works to restore service as quickly and safely as possible.
Yes, PECO has payment assistance programs and flexible payment plans for eligible customers to help pay bills when times are tough.