| Support Type | Contact Details | Notes |
|---|---|---|
| General Customer Service | 1-800-KEY2YOU (1-800-539-2968) | Main line for personal banking and general account support |
| Online Banking Support | 1-800-539-1539 | For help logging in, password resets, or issues with mobile/online services |
| Lost or Stolen Credit/ATM/Debit Card | 1-800-539-9056 | Report cards lost or stolen any time |
| Report Identity Theft or Fraud | 1-800-433-0124 | For issues related to fraud or identity theft |
| Business Banking Inquiries | 888-KEY4BIZ (888-539-4249) | For small and medium business banking questions |
| Mortgage Customer Service | 1-800-422-2442 | Dedicated number for mortgage support |
| Hearing Impaired (TTY/TDD) | 1-800-539-8336 | For customers who need TTY/TDD access |
| International Customers | 716-838-8600 | Support available for customers calling from outside the U.S. |
Frequently Asked Question (FAQs)
Support for checking and savings accounts, credit/debit cards, mortgages, loans, and online banking.
Yes, but the services offered around the clock are related to cards, while support on general banking will have working hours.
You can access online banking or the KeyBank mobile app to get help digitally with confidence.
You can go to your nearest KeyBank branch for in-person banking help and a personal touch.